{"id":1491,"date":"2020-06-22T18:28:20","date_gmt":"2020-06-22T09:28:20","guid":{"rendered":"https:\/\/ardent.jp\/rentoffice-consultation-center\/?p=1491"},"modified":"2026-05-15T11:27:23","modified_gmt":"2026-05-15T02:27:23","slug":"crm-renkei","status":"publish","type":"post","link":"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/crm-renkei\/","title":{"rendered":"CRM\u9023\u643a\u3067\u7740\u4fe1\u6642\u306b\u9867\u5ba2\u60c5\u5831\u3092\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u3057\u3066\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3092\u5f37\u5316\uff01"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"CTI\uff08Computer Telephony Integration\uff09\u3068\u306f\uff1f\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"\u96fb\u8a71\u3068\u30d1\u30bd\u30b3\u30f3\u3092\u7d71\u5408\u3059\u308b\u6280\u8853\u306e\u3053\u3068\u3002\u7740\u4fe1\u6642\u306bCRM\u304b\u3089\u9867\u5ba2\u60c5\u5831\u3092\u753b\u9762\u306b\u8868\u793a\u30fb\u30af\u30ea\u30c3\u30af\u30c8\u30a5\u30b3\u30fc\u30eb\u30fb\u901a\u8a71\u5c65\u6b74\u81ea\u52d5\u5165\u529b\u306a\u3069\u306e\u6a5f\u80fd\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u55b6\u696d\u73fe\u5834\u3067\u751f\u7523\u6027\u5411\u4e0a\u306b\u76f4\u7d50\u3059\u308b\u6280\u8853\u3067\u3059\u3002\"}}, {\"@type\": \"Question\", \"name\": \"\u3069\u3093\u306aCRM\u304cCTI\u9023\u643a\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u304b\uff1f\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Salesforce\u30fbHubSpot\u30fbZoho CRM\u30fbkintone\u30fbMicrosoft Dynamics\u306a\u3069\u306e\u4e3b\u8981CRM\u306fCTI\u9023\u643a\u306b\u5bfe\u5fdc\u3002\u30af\u30e9\u30a6\u30c9PBX\u5074\u306e\u9023\u643a\u5bfe\u5fdc\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u3076\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\"}}, {\"@type\": \"Question\", \"name\": \"CTI\u6a5f\u80fd\u3067\u3069\u3046\u751f\u7523\u6027\u304c\u4e0a\u304c\u308b\uff1f\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"\u300c\u5fdc\u5bfe\u6642\u9593\u306e\u77ed\u7e2e\u300d\u300c\u9867\u5ba2\u60c5\u5831\u306e\u5373\u6642\u53c2\u7167\u300d\u300c\u53d6\u6b21\u524a\u6e1b\u300d\u300c\u5c65\u6b74\u5165\u529b\u306e\u81ea\u52d5\u5316\u300d\u306e4\u70b9\u3067\u751f\u7523\u6027\u304c\u4e0a\u304c\u308a\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u5fdc\u5bfe\u6642\u9593\u304c20\u301c30%\u77ed\u7e2e\u3055\u308c\u305f\u4e8b\u4f8b\u3082\u3042\u308a\u307e\u3059\u3002\"}}, {\"@type\": \"Question\", \"name\": \"CTI\u6a5f\u80fd\u306e\u6599\u91d1\u76ee\u5b89\u306f\uff1f\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"\u30af\u30e9\u30a6\u30c9PBX\u306e\u57fa\u672c\u6599 + \u30a2\u30ab\u30a6\u30f3\u30c8\u6599\uff081\u4eba\u6708\u984d1,000\u301c1,300\u5186\uff09\u306b\u52a0\u3048\u3001CTI\u30aa\u30d7\u30b7\u30e7\u30f3\uff08\u6708\u984d1,000\u301c3,000\u5186\uff09\u304c\u4e00\u822c\u7684\u3002CRM\u5074\u306b\u3082API\u9023\u643a\u30aa\u30d7\u30b7\u30e7\u30f3\u8cbb\u7528\u304c\u767a\u751f\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\"}}, {\"@type\": \"Question\", \"name\": \"CTI\u6a5f\u80fd\u3067\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ea\u30b9\u30af\u306f\u3042\u308a\u307e\u3059\u304b\uff1f\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"\u9867\u5ba2\u60c5\u5831\u306e\u95b2\u89a7\u5c65\u6b74\u7ba1\u7406\u30fb\u901a\u8a71\u9332\u97f3\u306e\u4fdd\u5b58\u5148\u30fbAPI\u30ad\u30fc\u306e\u7ba1\u7406\u306b\u6ce8\u610f\u304c\u5fc5\u8981\u3002SSL\/TLS\u901a\u4fe1\u30fb\u56fd\u5185\u30b5\u30fc\u30d0\u30fc\u4fdd\u5b58\u30fb\u30a2\u30af\u30bb\u30b9\u6a29\u9650\u7ba1\u7406\u3092\u884c\u3048\u3070\u3001\u9069\u5207\u306b\u904b\u7528\u3067\u304d\u307e\u3059\u3002\"}}]}<\/script><\/p>\n<p><img decoding=\"async\" class=\"wp-image-1455 aligncenter lazyload\" data-src=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-content\/uploads\/2019\/12\/statistic-1820320_1280-1-300x229.png\" alt=\"CRM\u9023\u643aCTI\u6a5f\u80fd\" width=\"600\" height=\"458\" data-srcset=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-content\/uploads\/2019\/12\/statistic-1820320_1280-1-300x229.png 300w, https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-content\/uploads\/2019\/12\/statistic-1820320_1280-1-768x586.png 768w, https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-content\/uploads\/2019\/12\/statistic-1820320_1280-1-1024x782.png 1024w, https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-content\/uploads\/2019\/12\/statistic-1820320_1280-1.png 1280w\" data-sizes=\"(max-width: 600px) 100vw, 600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/458;\" \/><\/p>\n<p>\u300cCRM\u3068\u30af\u30e9\u30a6\u30c9PBX\u3092\u9023\u643a\u3055\u305b\u3066\u3001\u7740\u4fe1\u6642\u306b\u9867\u5ba2\u60c5\u5831\u3092\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u3057\u305f\u3044\u300d\u300cCTI\u6a5f\u80fd\u3067\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3092\u5f37\u5316\u3057\u305f\u3044\u300d\u3068\u304a\u60a9\u307f\u306e\u65b9\u5411\u3051\u306b\u3001\u672c\u8a18\u4e8b\u3067\u306f <strong>CRM\u9023\u643a\u306b\u3088\u308bCTI\u6a5f\u80fd\u30fb\u5b9f\u73fe\u3067\u304d\u308b\u3053\u3068\u30fb\u5bfe\u5fdc\u3059\u308b\u30af\u30e9\u30a6\u30c9PBX\u30fb\u9078\u3073\u65b9<\/strong>\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u7d50\u8ad6\u30923\u884c\u3067\u8a00\u3046\u3068\u3001<\/strong>CTI\u6a5f\u80fd\u306f <strong>\u300c\u7740\u4fe1\u6642\u306e\u9867\u5ba2\u60c5\u5831\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u300d\u300c\u30af\u30ea\u30c3\u30af\u30c8\u30a5\u30b3\u30fc\u30eb\u300d\u300c\u901a\u8a71\u5c65\u6b74\u81ea\u52d5\u5165\u529b\u300d<\/strong>\u3092\u5b9f\u73fe\u3059\u308b\u6280\u8853\u3002<strong>\u5fdc\u5bfe\u6642\u959320\u301c30%\u77ed\u7e2e\u30fb\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a<\/strong>\u306e\u52b9\u679c\u3042\u308a\u3002\u5f53\u793e\u53d6\u6271\u306e3\u793e\uff083CX\u30fb\u30ca\u30a4\u30bb\u30f3\u30fbINNOVERA PBX\uff09\u304cCRM\u9023\u643a\u5bfe\u5fdc\u3067\u3059\u3002<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_77 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u76ee\u6b21<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/crm-renkei\/#CTI%E3%81%A8%E3%81%AF%EF%BC%9FCRM%E9%80%A3%E6%90%BA%E3%81%A7%E4%BD%95%E3%81%8C%E5%AE%9F%E7%8F%BE%E3%81%A7%E3%81%8D%E3%82%8B%EF%BC%9F\" >CTI\u3068\u306f\uff1fCRM\u9023\u643a\u3067\u4f55\u304c\u5b9f\u73fe\u3067\u304d\u308b\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/crm-renkei\/#CTI%E6%A9%9F%E8%83%BD%E3%82%92%E5%B0%8E%E5%85%A5%E3%81%99%E3%82%8B%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88%E3%81%AF%EF%BC%9F\" >CTI\u6a5f\u80fd\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/crm-renkei\/#CTI%E5%AF%BE%E5%BF%9C%E3%81%AECRM%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E3%81%AF%EF%BC%9F\" >CTI\u5bfe\u5fdc\u306eCRM\u30b5\u30fc\u30d3\u30b9\u306f\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/crm-renkei\/#CTI%E5%AF%BE%E5%BF%9C%E3%81%AE%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89PBX%E3%81%AE%E9%81%B8%E3%81%B3%E6%96%B9%E3%81%AF%EF%BC%9F\" >CTI\u5bfe\u5fdc\u306e\u30af\u30e9\u30a6\u30c9PBX\u306e\u9078\u3073\u65b9\u306f\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/crm-renkei\/#CTI%E6%A9%9F%E8%83%BD%E3%82%92%E6%B4%BB%E3%81%8B%E3%81%99%E6%A5%AD%E5%8B%99%E3%82%B7%E3%83%BC%E3%83%B3%E3%81%AF%EF%BC%9F\" >CTI\u6a5f\u80fd\u3092\u6d3b\u304b\u3059\u696d\u52d9\u30b7\u30fc\u30f3\u306f\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/crm-renkei\/#CTI%E5%B0%8E%E5%85%A5%E6%99%82%E3%81%AE%E6%B3%A8%E6%84%8F%E7%82%B9%E3%81%AF%EF%BC%9F\" >CTI\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9\u306f\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/crm-renkei\/#CRM%E9%80%A3%E6%90%BACTI%E6%A9%9F%E8%83%BD%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8B%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%B3%AA%E5%95%8F%E3%81%AF%EF%BC%9F\" >CRM\u9023\u643aCTI\u6a5f\u80fd\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f\u306f\uff1f<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/crm-renkei\/#Q_CTI%EF%BC%88Computer_Telephony_Integration%EF%BC%89%E3%81%A8%E3%81%AF%EF%BC%9F\" >Q. CTI\uff08Computer Telephony Integration\uff09\u3068\u306f\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/crm-renkei\/#Q_%E3%81%A9%E3%82%93%E3%81%AACRM%E3%81%8CCTI%E9%80%A3%E6%90%BA%E3%81%AB%E5%AF%BE%E5%BF%9C%E3%81%97%E3%81%A6%E3%81%84%E3%81%BE%E3%81%99%E3%81%8B%EF%BC%9F\" >Q. \u3069\u3093\u306aCRM\u304cCTI\u9023\u643a\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u304b\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/crm-renkei\/#Q_CTI%E6%A9%9F%E8%83%BD%E3%81%A7%E3%81%A9%E3%81%86%E7%94%9F%E7%94%A3%E6%80%A7%E3%81%8C%E4%B8%8A%E3%81%8C%E3%82%8B%EF%BC%9F\" >Q. CTI\u6a5f\u80fd\u3067\u3069\u3046\u751f\u7523\u6027\u304c\u4e0a\u304c\u308b\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/crm-renkei\/#Q_CTI%E6%A9%9F%E8%83%BD%E3%81%AE%E6%96%99%E9%87%91%E7%9B%AE%E5%AE%89%E3%81%AF%EF%BC%9F\" >Q. CTI\u6a5f\u80fd\u306e\u6599\u91d1\u76ee\u5b89\u306f\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/crm-renkei\/#Q_CTI%E6%A9%9F%E8%83%BD%E3%81%A7%E3%82%BB%E3%82%AD%E3%83%A5%E3%83%AA%E3%83%86%E3%82%A3%E3%83%AA%E3%82%B9%E3%82%AF%E3%81%AF%E3%81%82%E3%82%8A%E3%81%BE%E3%81%99%E3%81%8B%EF%BC%9F\" >Q. CTI\u6a5f\u80fd\u3067\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ea\u30b9\u30af\u306f\u3042\u308a\u307e\u3059\u304b\uff1f<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/crm-renkei\/#CTI%E6%A9%9F%E8%83%BD%E5%B0%8E%E5%85%A5%E5%BE%8C%E3%81%AEROI%E6%B8%AC%E5%AE%9A%E6%96%B9%E6%B3%95%E3%81%AF%EF%BC%9F\" >CTI\u6a5f\u80fd\u5c0e\u5165\u5f8c\u306eROI\u6e2c\u5b9a\u65b9\u6cd5\u306f\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/crm-renkei\/#%E3%81%BE%E3%81%A8%E3%82%81%EF%BC%9ACRM%E9%80%A3%E6%90%BACTI%E3%81%A7%E9%A1%A7%E5%AE%A2%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%82%92%E5%BC%B7%E5%8C%96%E3%81%99%E3%82%8B%E3%81%AB%E3%81%AF%EF%BC%9F\" >\u307e\u3068\u3081\uff1aCRM\u9023\u643aCTI\u3067\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3092\u5f37\u5316\u3059\u308b\u306b\u306f\uff1f<\/a><\/li><\/ul><\/nav><\/div>\n<h2 style=\"margin-top:1.6em;\"><span class=\"ez-toc-section\" id=\"CTI%E3%81%A8%E3%81%AF%EF%BC%9FCRM%E9%80%A3%E6%90%BA%E3%81%A7%E4%BD%95%E3%81%8C%E5%AE%9F%E7%8F%BE%E3%81%A7%E3%81%8D%E3%82%8B%EF%BC%9F\"><\/span>CTI\u3068\u306f\uff1fCRM\u9023\u643a\u3067\u4f55\u304c\u5b9f\u73fe\u3067\u304d\u308b\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>CTI\uff08Computer Telephony Integration\uff09\u306f <strong>\u96fb\u8a71\u3068\u30d1\u30bd\u30b3\u30f3\u3092\u7d71\u5408\u3059\u308b\u6280\u8853<\/strong>\u306e\u3053\u3068\u3067\u3001\u7740\u4fe1\u6642\u306bCRM\u304b\u3089\u9867\u5ba2\u60c5\u5831\u3092\u753b\u9762\u306b\u8868\u793a\u3059\u308b\u306a\u3069\u306e\u6a5f\u80fd\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u55b6\u696d\u73fe\u5834\u3067\u751f\u7523\u6027\u5411\u4e0a\u306b\u5927\u304d\u304f\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/p>\n<p>CRM\u9023\u643a\u3067\u5b9f\u73fe\u3067\u304d\u308b\u4e3b\u306a\u6a5f\u80fd\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<table style=\"margin:0 auto;border-collapse:collapse;width:100%;\">\n<thead>\n<tr>\n<th style=\"background-color:#296b91;color:#ffffff;\"><strong>\u6a5f\u80fd<\/strong><\/th>\n<th style=\"background-color:#296b91;color:#ffffff;\"><strong>\u52b9\u679c<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"background-color:#edf1fa;\">\n<td>\u7740\u4fe1\u6642\u306e\u9867\u5ba2\u60c5\u5831\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7<\/td>\n<td>\u5fdc\u7b54\u524d\u304b\u3089\u9867\u5ba2\u540d\u30fb\u524d\u56de\u5c65\u6b74\u3092\u78ba\u8a8d<\/td>\n<\/tr>\n<tr>\n<td>\u30af\u30ea\u30c3\u30af\u30c8\u30a5\u30b3\u30fc\u30eb<\/td>\n<td>CRM\u304b\u30891\u30af\u30ea\u30c3\u30af\u3067\u767a\u4fe1<\/td>\n<\/tr>\n<tr style=\"background-color:#edf1fa;\">\n<td>\u901a\u8a71\u5c65\u6b74\u81ea\u52d5\u5165\u529b<\/td>\n<td>\u901a\u8a71\u65e5\u6642\u30fb\u6642\u9593\u304cCRM\u306b\u81ea\u52d5\u8a18\u9332<\/td>\n<\/tr>\n<tr>\n<td>\u9867\u5ba2\u60c5\u5831\u306e\u81ea\u52d5\u767b\u9332<\/td>\n<td>\u672a\u767b\u9332\u756a\u53f7\u304b\u3089\u306e\u7740\u4fe1\u6642\u306b\u81ea\u52d5\u3067CRM\u767b\u9332<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 style=\"margin-top:1.6em;\"><span class=\"ez-toc-section\" id=\"CTI%E6%A9%9F%E8%83%BD%E3%82%92%E5%B0%8E%E5%85%A5%E3%81%99%E3%82%8B%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88%E3%81%AF%EF%BC%9F\"><\/span>CTI\u6a5f\u80fd\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>CTI\u6a5f\u80fd\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u5f97\u3089\u308c\u308b\u696d\u52d9\u52b9\u7387\u6539\u5584\u306f\u5177\u4f53\u7684\u306b\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<ul style=\"list-style:disc;padding-left:24px;margin:8px 0 8px 1em;\">\n<li style=\"list-style-type:disc;display:list-item;margin-left:.5em;\"><strong>\u5fdc\u5bfe\u6642\u9593\u306e\u77ed\u7e2e<\/strong>\uff1a\u9867\u5ba2\u60c5\u5831\u3092\u78ba\u8a8d\u3057\u306a\u304c\u3089\u5fdc\u7b54\u2192\u5e73\u5747\u5fdc\u5bfe\u6642\u9593\u304c20\u301c30%\u77ed\u7e2e<\/li>\n<li style=\"list-style-type:disc;display:list-item;margin-left:.5em;\"><strong>\u53d6\u6b21\u524a\u6e1b<\/strong>\uff1a\u8ab0\u304c\u5fdc\u5bfe\u3059\u3079\u304d\u304b\u304c\u753b\u9762\u3067\u5373\u5224\u65ad\u53ef\u80fd<\/li>\n<li style=\"list-style-type:disc;display:list-item;margin-left:.5em;\"><strong>\u5c65\u6b74\u5165\u529b\u306e\u624b\u9593\u30bc\u30ed<\/strong>\uff1a\u901a\u8a71\u5c65\u6b74\u304c\u81ea\u52d5\u3067CRM\u306b\u8a18\u9332\u3055\u308c\u308b<\/li>\n<li style=\"list-style-type:disc;display:list-item;margin-left:.5em;\"><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a<\/strong>\uff1a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u5fdc\u5bfe\u304c\u53ef\u80fd<\/li>\n<li style=\"list-style-type:disc;display:list-item;margin-left:.5em;\"><strong>\u65b0\u4eba\u6559\u80b2\u306e\u52b9\u7387\u5316<\/strong>\uff1aCRM\u60c5\u5831\u3092\u898b\u306a\u304c\u3089\u5fdc\u5bfe\u3067\u304d\u308b\u305f\u3081\u3001\u65b0\u4eba\u3067\u3082\u8cea\u306e\u9ad8\u3044\u5fdc\u5bfe\u304c\u53ef\u80fd<\/li>\n<\/ul>\n<h2 style=\"margin-top:1.6em;\"><span class=\"ez-toc-section\" id=\"CTI%E5%AF%BE%E5%BF%9C%E3%81%AECRM%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E3%81%AF%EF%BC%9F\"><\/span>CTI\u5bfe\u5fdc\u306eCRM\u30b5\u30fc\u30d3\u30b9\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u4e3b\u8981\u306aCRM\u306eCTI\u5bfe\u5fdc\u72b6\u6cc1\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<table style=\"margin:0 auto;border-collapse:collapse;width:100%;\">\n<thead>\n<tr>\n<th style=\"background-color:#296b91;color:#ffffff;\"><strong>CRM<\/strong><\/th>\n<th style=\"background-color:#296b91;color:#ffffff;\"><strong>CTI\u5bfe\u5fdc\u30fb\u7279\u5fb4<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"background-color:#edf1fa;\">\n<td>Salesforce<\/td>\n<td>\u696d\u754c\u6a19\u6e96\u3002\u591a\u304f\u306e\u30af\u30e9\u30a6\u30c9PBX\u3068\u9023\u643a\u53ef\u80fd<\/td>\n<\/tr>\n<tr>\n<td>HubSpot<\/td>\n<td>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd\u3068\u7d71\u5408\u3055\u308c\u305fCTI<\/td>\n<\/tr>\n<tr style=\"background-color:#edf1fa;\">\n<td>Zoho CRM<\/td>\n<td>\u6599\u91d1\u5b89\u4fa1\u3001CTI\u5bfe\u5fdc\u5145\u5b9f<\/td>\n<\/tr>\n<tr>\n<td>kintone<\/td>\n<td>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u81ea\u7531\u5ea6\u9ad8\u3001CTI\u9023\u643a\u30a2\u30d7\u30ea\u591a\u6570<\/td>\n<\/tr>\n<tr style=\"background-color:#edf1fa;\">\n<td>Microsoft Dynamics<\/td>\n<td>Microsoft Teams\u3068\u306e\u7d71\u5408\u306b\u5f37\u307f<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Zoho CRM\u30fbkintone \u3068\u306e\u9023\u643a\u4e8b\u4f8b\u306f\u4ee5\u4e0b\u306e\u95a2\u9023\u8a18\u4e8b\u3082\u3054\u53c2\u8003\u304f\u3060\u3055\u3044\u3002<\/p>\n<div class=\"cardlink\"><a href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/zohocrm-cloudpbx-renkei\/\"><div class=\"cardlink_thumbnail\"><img decoding=\"async\" data-src=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-content\/uploads\/2019\/09\/crm-1315876_960_720-120x120.jpg\" alt=\"CRM\u3068\u30af\u30e9\u30a6\u30c9PBX\u9023\u643a\u306b\u3088\u308bCTI\u6a5f\u80fd\u304c\u3059\u3054\u304b\u3063\u305f\uff01\uff08zoho CRM\u306e\u5834\u5408\uff09\" width=\"120\" height=\"120\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 120px; --smush-placeholder-aspect-ratio: 120\/120;\"><\/div><\/a><div class=\"cardlink_content\"><span class=\"cardlink_timestamp\">2019.09.17<\/span><div class=\"cardlink_title\"><a href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/zohocrm-cloudpbx-renkei\/\">CRM\u3068\u30af\u30e9\u30a6\u30c9PBX\u9023\u643a\u306b\u3088\u308bCTI\u6a5f\u80fd\u304c\u3059\u3054\u304b\u3063\u305f\uff01\uff08zoho CRM\u306e\u5834\u5408\uff09<\/a><\/div><div class=\"cardlink_excerpt\">{&quot;@context&quot;: &quot;https:\/\/schema.org&quot;, &quot;@type&quot;: &quot;FAQPage&quot;, &quot;mainEntity&quot;: [{&quot;@type&quot;: &quot;Question&quot;, &quot;name&quot;: &quot;CTI\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f&quot;, &quot;acceptedAnswer&quot;: {&quot;@type&quot;: &quot;An...<\/div><\/div><div class=\"cardlink_footer\"><\/div><\/div>\n<div class=\"cardlink\"><a href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/kintone-cloudpbx\/\"><div class=\"cardlink_thumbnail\"><img decoding=\"async\" data-src=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-content\/uploads\/2020\/02\/titlekintone-120x120.png\" alt=\"\u30ad\u30f3\u30c8\u30fc\u30f3\u3068\u30af\u30e9\u30a6\u30c9PBX\u9023\u643a\u3092\u5b9f\u753b\u9762\u3067\u3054\u7d39\u4ecb\u3002\u7740\u4fe1\u6642\u9867\u5ba2\u60c5\u5831\u304c\u8868\u793a\u3067\u304d\u307e\u3059\uff01\" width=\"120\" height=\"120\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 120px; --smush-placeholder-aspect-ratio: 120\/120;\"><\/div><\/a><div class=\"cardlink_content\"><span class=\"cardlink_timestamp\">2020.02.22<\/span><div class=\"cardlink_title\"><a href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/kintone-cloudpbx\/\">\u30ad\u30f3\u30c8\u30fc\u30f3\u3068\u30af\u30e9\u30a6\u30c9PBX\u9023\u643a\u3092\u5b9f\u753b\u9762\u3067\u3054\u7d39\u4ecb\u3002\u7740\u4fe1\u6642\u9867\u5ba2\u60c5\u5831\u304c\u8868\u793a\u3067\u304d\u307e\u3059\uff01<\/a><\/div><div class=\"cardlink_excerpt\">{&quot;@context&quot;: &quot;https:\/\/schema.org&quot;, &quot;@type&quot;: &quot;FAQPage&quot;, &quot;mainEntity&quot;: [{&quot;@type&quot;: &quot;Question&quot;, &quot;name&quot;: &quot;kintone\u3068\u30af\u30e9\u30a6\u30c9PBX\u3092\u9023\u643a\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\u4f55\u3067\u3059\u304b\uff1f&quot;, &quot;acceptedAn...<\/div><\/div><div class=\"cardlink_footer\"><\/div><\/div>\n<h2 style=\"margin-top:1.6em;\"><span class=\"ez-toc-section\" id=\"CTI%E5%AF%BE%E5%BF%9C%E3%81%AE%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89PBX%E3%81%AE%E9%81%B8%E3%81%B3%E6%96%B9%E3%81%AF%EF%BC%9F\"><\/span>CTI\u5bfe\u5fdc\u306e\u30af\u30e9\u30a6\u30c9PBX\u306e\u9078\u3073\u65b9\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u5f53\u793e\u53d6\u6271\u306e7\u793e\u306e\u3046\u3061\u3001CTI\u9023\u643a\u306b\u5bfe\u5fdc\u3059\u308b\u306e\u306f <strong>3CX\u30fb\u30ca\u30a4\u30bb\u30f3\u30af\u30e9\u30a6\u30c9\u30fbINNOVERA PBX<\/strong>\u306e3\u793e\u3067\u3059\u3002\u9023\u643a\u306e\u6df1\u3055\u3067\u9078\u3073\u65b9\u304c\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n<table style=\"margin:0 auto;border-collapse:collapse;width:100%;\">\n<thead>\n<tr>\n<th style=\"background-color:#296b91;color:#ffffff;\"><strong>\u6a5f\u80fd<\/strong><\/th>\n<th style=\"background-color:#296b91;color:#ffffff;text-align:center;\"><strong>3CX<\/strong><\/th>\n<th style=\"background-color:#296b91;color:#ffffff;text-align:center;\"><strong>\u30ca\u30a4\u30bb\u30f3\u30af\u30e9\u30a6\u30c9<\/strong><\/th>\n<th style=\"background-color:#296b91;color:#ffffff;text-align:center;\"><strong>INNOVERA PBX<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"background-color:#edf1fa;\">\n<td>\u30af\u30ea\u30c3\u30af\u30c8\u30a5\u30b3\u30fc\u30eb<\/td>\n<td style=\"text-align:center;\">\u25ef<\/td>\n<td style=\"text-align:center;\">\u25ef<\/td>\n<td style=\"text-align:center;\">\u25ef<\/td>\n<\/tr>\n<tr>\n<td>\u7740\u4fe1\u524d \u9867\u5ba2\u60c5\u5831\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7<\/td>\n<td style=\"text-align:center;\"><strong>\u25ce<\/strong><\/td>\n<td style=\"text-align:center;\">\u25b3<\/td>\n<td style=\"text-align:center;\">\u25b3<\/td>\n<\/tr>\n<tr style=\"background-color:#edf1fa;\">\n<td>\u901a\u8a71\u5c65\u6b74 \u81ea\u52d5\u5165\u529b<\/td>\n<td style=\"text-align:center;\"><strong>\u25ef<\/strong><\/td>\n<td style=\"text-align:center;\">\u00d7<\/td>\n<td style=\"text-align:center;\">\u00d7<\/td>\n<\/tr>\n<tr>\n<td>\u9867\u5ba2\u60c5\u5831 \u81ea\u52d5\u767b\u9332<\/td>\n<td style=\"text-align:center;\"><strong>\u25ef<\/strong><\/td>\n<td style=\"text-align:center;\">\u00d7<\/td>\n<td style=\"text-align:center;\">\u00d7<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>CTI\u6a5f\u80fd\u3092\u30d5\u30eb\u6d3b\u7528\u3059\u308b\u306a\u3089 <strong>3CX<\/strong>\u304c\u5727\u5012\u7684\u512a\u4f4d\u3002\u57fa\u672c\u7684\u306a\u30af\u30ea\u30c3\u30af\u30c8\u30a5\u30b3\u30fc\u30eb\uff0b\u691c\u7d22\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u3067\u3088\u3051\u308c\u3070\u3001\u30ca\u30a4\u30bb\u30f3\u30fbINNOVERA PBX\u3067\u3082\u30ab\u30d0\u30fc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h2 style=\"margin-top:1.6em;\"><span class=\"ez-toc-section\" id=\"CTI%E6%A9%9F%E8%83%BD%E3%82%92%E6%B4%BB%E3%81%8B%E3%81%99%E6%A5%AD%E5%8B%99%E3%82%B7%E3%83%BC%E3%83%B3%E3%81%AF%EF%BC%9F\"><\/span>CTI\u6a5f\u80fd\u3092\u6d3b\u304b\u3059\u696d\u52d9\u30b7\u30fc\u30f3\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>CTI\u6a5f\u80fd\u304c\u7279\u306b\u52b9\u304f\u306e\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u696d\u52d9\u30b7\u30fc\u30f3\u3067\u3059\u3002<\/p>\n<ul style=\"list-style:disc;padding-left:24px;margin:8px 0 8px 1em;\">\n<li style=\"list-style-type:disc;display:list-item;margin-left:.5em;\"><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/strong>\uff1a\u5fdc\u5bfe\u6642\u9593\u77ed\u7e2e\u30fb\u5c65\u6b74\u5165\u529b\u306e\u81ea\u52d5\u5316\u3067\u5927\u5e45\u306a\u751f\u7523\u6027\u5411\u4e0a<\/li>\n<li style=\"list-style-type:disc;display:list-item;margin-left:.5em;\"><strong>\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8<\/strong>\uff1a\u904e\u53bb\u306e\u554f\u5408\u305b\u5c65\u6b74\u3092\u898b\u306a\u304c\u3089\u5fdc\u5bfe\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a<\/li>\n<li style=\"list-style-type:disc;display:list-item;margin-left:.5em;\"><strong>\u55b6\u696d\u90e8\u9580<\/strong>\uff1a\u898b\u8fbc\u307f\u5ba2\u306e\u60c5\u5831\u3092\u78ba\u8a8d\u3057\u306a\u304c\u3089\u96fb\u8a71\u30a2\u30d7\u30ed\u30fc\u30c1<\/li>\n<li style=\"list-style-type:disc;display:list-item;margin-left:.5em;\"><strong>\u30b5\u30fc\u30d3\u30b9\u696d<\/strong>\uff1a\u30ea\u30d4\u30fc\u30c8\u9867\u5ba2\u306e\u60c5\u5831\u3092\u5373\u6642\u78ba\u8a8d\u3067\u5370\u8c61\u5411\u4e0a<\/li>\n<\/ul>\n<div class=\"cardlink\"><a href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/callcentersystem-hikaku\/\"><div class=\"cardlink_thumbnail\"><img decoding=\"async\" data-src=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-content\/uploads\/2019\/09\/support-1984615_960_720-120x120.png\" alt=\"30\u4eba\u307e\u3067\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306a\u3089\u30af\u30e9\u30a6\u30c9PBX\u304c\u9a5a\u304d\u306e\u5b89\u3055\u3060\u3063\u305f\uff01\" width=\"120\" height=\"120\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 120px; --smush-placeholder-aspect-ratio: 120\/120;\"><\/div><\/a><div class=\"cardlink_content\"><span class=\"cardlink_timestamp\">2019.09.11<\/span><div class=\"cardlink_title\"><a href=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/cloudpbx-info\/callcentersystem-hikaku\/\">30\u4eba\u307e\u3067\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306a\u3089\u30af\u30e9\u30a6\u30c9PBX\u304c\u9a5a\u304d\u306e\u5b89\u3055\u3060\u3063\u305f\uff01<\/a><\/div><div class=\"cardlink_excerpt\">{&quot;@context&quot;: &quot;https:\/\/schema.org&quot;, &quot;@type&quot;: &quot;FAQPage&quot;, &quot;mainEntity&quot;: [{&quot;@type&quot;: &quot;Question&quot;, &quot;name&quot;: &quot;\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3068\u30af\u30e9\u30a6\u30c9PBX\u306e\u4fa1\u683c\u5dee\u306f\u3069\u308c\u304f\u3089\u3044\u3067\u3059\u304b\uff1f&quot;, &quot;accepte...<\/div><\/div><div class=\"cardlink_footer\"><\/div><\/div>\n<h2 style=\"margin-top:1.6em;\"><span class=\"ez-toc-section\" id=\"CTI%E5%B0%8E%E5%85%A5%E6%99%82%E3%81%AE%E6%B3%A8%E6%84%8F%E7%82%B9%E3%81%AF%EF%BC%9F\"><\/span>CTI\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>CTI\u5c0e\u5165\u6642\u306b\u306f <strong>\u300c\u9867\u5ba2\u60c5\u5831\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u7ba1\u7406\u300d\u300c\u30a2\u30af\u30bb\u30b9\u6a29\u9650\u306e\u8a2d\u5b9a\u300d\u300c\u5c0e\u5165\u5f8c\u306e\u904b\u7528\u30eb\u30fc\u30eb\u7b56\u5b9a\u300d<\/strong>\u3092\u5fc5\u305a\u691c\u8a0e\u3057\u307e\u3057\u3087\u3046\u3002\u30c6\u30ec\u30ef\u30fc\u30af\u74b0\u5883\u3067\u306f\u9867\u5ba2\u60c5\u5831\u3092\u6301\u3061\u51fa\u3059\u30ea\u30b9\u30af\u304c\u4e0a\u304c\u308b\u305f\u3081\u3001\u7279\u306b\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002\u5f53\u793e\u3067\u306f\u4ee3\u7406\u5e97\u3068\u3057\u3066\u3001CTI\u6a5f\u80fd\u306e\u8a2d\u8a08\u30fb\u5b9f\u88c5\u652f\u63f4\u30fb\u793e\u5185\u7814\u4fee\u307e\u3067\u30c8\u30fc\u30bf\u30eb\u3067\u30b5\u30dd\u30fc\u30c8\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h2 style=\"margin-top:1.6em;\"><span class=\"ez-toc-section\" id=\"CRM%E9%80%A3%E6%90%BACTI%E6%A9%9F%E8%83%BD%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8B%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%B3%AA%E5%95%8F%E3%81%AF%EF%BC%9F\"><\/span>CRM\u9023\u643aCTI\u6a5f\u80fd\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u672c\u30c6\u30fc\u30de\u3067\u3088\u304f\u5bc4\u305b\u3089\u308c\u308b\u8cea\u554f\u3092\u307e\u3068\u3081\u307e\u3057\u305f\u3002<\/p>\n<h3 style=\"margin-top:1.2em;\"><span class=\"ez-toc-section\" id=\"Q_CTI%EF%BC%88Computer_Telephony_Integration%EF%BC%89%E3%81%A8%E3%81%AF%EF%BC%9F\"><\/span>Q. CTI\uff08Computer Telephony Integration\uff09\u3068\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A. <strong>\u96fb\u8a71\u3068\u30d1\u30bd\u30b3\u30f3\u3092\u7d71\u5408\u3059\u308b\u6280\u8853<\/strong>\u306e\u3053\u3068\u3002\u7740\u4fe1\u6642\u306bCRM\u304b\u3089\u9867\u5ba2\u60c5\u5831\u3092\u753b\u9762\u306b\u8868\u793a\u30fb\u30af\u30ea\u30c3\u30af\u30c8\u30a5\u30b3\u30fc\u30eb\u30fb\u901a\u8a71\u5c65\u6b74\u81ea\u52d5\u5165\u529b\u306a\u3069\u306e\u6a5f\u80fd\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u55b6\u696d\u73fe\u5834\u3067\u751f\u7523\u6027\u5411\u4e0a\u306b\u76f4\u7d50\u3059\u308b\u6280\u8853\u3067\u3059\u3002<\/p>\n<h3 style=\"margin-top:1.2em;\"><span class=\"ez-toc-section\" id=\"Q_%E3%81%A9%E3%82%93%E3%81%AACRM%E3%81%8CCTI%E9%80%A3%E6%90%BA%E3%81%AB%E5%AF%BE%E5%BF%9C%E3%81%97%E3%81%A6%E3%81%84%E3%81%BE%E3%81%99%E3%81%8B%EF%BC%9F\"><\/span>Q. \u3069\u3093\u306aCRM\u304cCTI\u9023\u643a\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u304b\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A. <strong>Salesforce\u30fbHubSpot\u30fbZoho CRM\u30fbkintone\u30fbMicrosoft Dynamics<\/strong>\u306a\u3069\u306e\u4e3b\u8981CRM\u306fCTI\u9023\u643a\u306b\u5bfe\u5fdc\u3002\u30af\u30e9\u30a6\u30c9PBX\u5074\u306e\u9023\u643a\u5bfe\u5fdc\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u3076\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3 style=\"margin-top:1.2em;\"><span class=\"ez-toc-section\" id=\"Q_CTI%E6%A9%9F%E8%83%BD%E3%81%A7%E3%81%A9%E3%81%86%E7%94%9F%E7%94%A3%E6%80%A7%E3%81%8C%E4%B8%8A%E3%81%8C%E3%82%8B%EF%BC%9F\"><\/span>Q. CTI\u6a5f\u80fd\u3067\u3069\u3046\u751f\u7523\u6027\u304c\u4e0a\u304c\u308b\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A. <strong>\u300c\u5fdc\u5bfe\u6642\u9593\u306e\u77ed\u7e2e\u300d\u300c\u9867\u5ba2\u60c5\u5831\u306e\u5373\u6642\u53c2\u7167\u300d\u300c\u53d6\u6b21\u524a\u6e1b\u300d\u300c\u5c65\u6b74\u5165\u529b\u306e\u81ea\u52d5\u5316\u300d<\/strong>\u306e4\u70b9\u3067\u751f\u7523\u6027\u304c\u4e0a\u304c\u308a\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u5fdc\u5bfe\u6642\u9593\u304c20\u301c30%\u77ed\u7e2e\u3055\u308c\u305f\u4e8b\u4f8b\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3 style=\"margin-top:1.2em;\"><span class=\"ez-toc-section\" id=\"Q_CTI%E6%A9%9F%E8%83%BD%E3%81%AE%E6%96%99%E9%87%91%E7%9B%AE%E5%AE%89%E3%81%AF%EF%BC%9F\"><\/span>Q. CTI\u6a5f\u80fd\u306e\u6599\u91d1\u76ee\u5b89\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A. \u30af\u30e9\u30a6\u30c9PBX\u306e\u57fa\u672c\u6599 + \u30a2\u30ab\u30a6\u30f3\u30c8\u6599\uff081\u4eba\u6708\u984d1,000\u301c1,300\u5186\uff09\u306b\u52a0\u3048\u3001<strong>CTI\u30aa\u30d7\u30b7\u30e7\u30f3\uff08\u6708\u984d1,000\u301c3,000\u5186\uff09<\/strong>\u304c\u4e00\u822c\u7684\u3002CRM\u5074\u306b\u3082API\u9023\u643a\u30aa\u30d7\u30b7\u30e7\u30f3\u8cbb\u7528\u304c\u767a\u751f\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3 style=\"margin-top:1.2em;\"><span class=\"ez-toc-section\" id=\"Q_CTI%E6%A9%9F%E8%83%BD%E3%81%A7%E3%82%BB%E3%82%AD%E3%83%A5%E3%83%AA%E3%83%86%E3%82%A3%E3%83%AA%E3%82%B9%E3%82%AF%E3%81%AF%E3%81%82%E3%82%8A%E3%81%BE%E3%81%99%E3%81%8B%EF%BC%9F\"><\/span>Q. CTI\u6a5f\u80fd\u3067\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ea\u30b9\u30af\u306f\u3042\u308a\u307e\u3059\u304b\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A. <strong>\u9867\u5ba2\u60c5\u5831\u306e\u95b2\u89a7\u5c65\u6b74\u7ba1\u7406\u30fb\u901a\u8a71\u9332\u97f3\u306e\u4fdd\u5b58\u5148\u30fbAPI\u30ad\u30fc\u306e\u7ba1\u7406<\/strong>\u306b\u6ce8\u610f\u304c\u5fc5\u8981\u3002SSL\/TLS\u901a\u4fe1\u30fb\u56fd\u5185\u30b5\u30fc\u30d0\u30fc\u4fdd\u5b58\u30fb\u30a2\u30af\u30bb\u30b9\u6a29\u9650\u7ba1\u7406\u3092\u884c\u3048\u3070\u3001\u9069\u5207\u306b\u904b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2 style=\"margin-top:1.6em;\"><span class=\"ez-toc-section\" id=\"CTI%E6%A9%9F%E8%83%BD%E5%B0%8E%E5%85%A5%E5%BE%8C%E3%81%AEROI%E6%B8%AC%E5%AE%9A%E6%96%B9%E6%B3%95%E3%81%AF%EF%BC%9F\"><\/span>CTI\u6a5f\u80fd\u5c0e\u5165\u5f8c\u306eROI\u6e2c\u5b9a\u65b9\u6cd5\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"size-medium wp-image-247 aligncenter lazyload\" data-src=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-content\/uploads\/2019\/06\/money-2724241_960_720-300x203.jpg\" alt=\"CTI\u6a5f\u80fd\u306eROI\u6e2c\u5b9a\" width=\"300\" height=\"203\" data-srcset=\"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-content\/uploads\/2019\/06\/money-2724241_960_720-300x203.jpg 300w, https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-content\/uploads\/2019\/06\/money-2724241_960_720-768x518.jpg 768w, https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-content\/uploads\/2019\/06\/money-2724241_960_720-740x500.jpg 740w, https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-content\/uploads\/2019\/06\/money-2724241_960_720.jpg 960w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/203;\" \/><\/p>\n<p>CTI\u6a5f\u80fd\u5c0e\u5165\u306e\u6295\u8cc7\u5bfe\u52b9\u679c\uff08ROI\uff09\u3092\u5b9a\u91cf\u7684\u306b\u6e2c\u5b9a\u3059\u308b\u306b\u306f\u3001<strong>\u300c\u2460 \u5e73\u5747\u5fdc\u5bfe\u6642\u9593\u306e\u524d\u5f8c\u6bd4\u8f03\u300d\u300c\u2461 \u53d6\u6b21\u56de\u6570\u306e\u524d\u5f8c\u6bd4\u8f03\u300d\u300c\u2462 \u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u30b9\u30b3\u30a2\u306e\u63a8\u79fb\u300d\u300c\u2463 \u5c65\u6b74\u5165\u529b\u6642\u9593\u306e\u524a\u6e1b\u52b9\u679c\u300d\u300c\u2464 1\u4eba\u5f53\u305f\u308a\u306e\u5fdc\u5bfe\u4ef6\u6570\u306e\u5909\u5316\u300d<\/strong>\u306e5\u3064\u306eKPI\u3092\u5b9a\u671f\u7684\u306b\u96c6\u8a08\u3057\u307e\u3059\u3002\u5c0e\u5165\u524d1\u304b\u6708\u306e\u30c7\u30fc\u30bf\u3092\u30d9\u30fc\u30b9\u30e9\u30a4\u30f3\u306b\u3001\u5c0e\u5165\u5f8c3\u304b\u6708\u30fb6\u304b\u6708\u3067\u306e\u6539\u5584\u5e45\u3092\u6e2c\u5b9a\u3059\u308b\u3068\u52b9\u679c\u304c\u660e\u78ba\u306b\u306a\u308a\u307e\u3059\u3002\u5f53\u793e\u306e\u652f\u63f4\u4e8b\u4f8b\u3067\u306f\u3001<strong>\u300c\u5fdc\u5bfe\u6642\u959320\u301c30%\u77ed\u7e2e\u300d\u300c\u5c65\u6b74\u5165\u529b\u6642\u959370%\u524a\u6e1b\u300d\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u3067\u518d\u6ce8\u6587\u73875%\u5897\u300d<\/strong>\u306a\u3069\u306e\u52b9\u679c\u304c\u78ba\u8a8d\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u7d4c\u55b6\u5c64\u3078\u306e\u5831\u544a\u8cc7\u6599\u3068\u3057\u3066\u3082\u6d3b\u7528\u3057\u3084\u3059\u304f\u3001CTI\u6a5f\u80fd\u306e\u7d99\u7d9a\u6295\u8cc7\u5224\u65ad\u306e\u6750\u6599\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2 style=\"margin-top:1.6em;\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81%EF%BC%9ACRM%E9%80%A3%E6%90%BACTI%E3%81%A7%E9%A1%A7%E5%AE%A2%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%82%92%E5%BC%B7%E5%8C%96%E3%81%99%E3%82%8B%E3%81%AB%E3%81%AF%EF%BC%9F\"><\/span>\u307e\u3068\u3081\uff1aCRM\u9023\u643aCTI\u3067\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3092\u5f37\u5316\u3059\u308b\u306b\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>CRM\u9023\u643aCTI\u306f <strong>\u5fdc\u5bfe\u6642\u959320\u301c30%\u77ed\u7e2e\u30fb\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u30fb\u55b6\u696d\u751f\u7523\u6027\u5411\u4e0a<\/strong>\u3092\u540c\u6642\u306b\u5b9f\u73fe\u3067\u304d\u308b\u73fe\u5b9f\u7684\u306a\u6295\u8cc7\u3067\u3059\u3002\u9023\u643a\u5bfe\u5fdc\u30b5\u30fc\u30d3\u30b9\u306f\u9650\u3089\u308c\u308b\u305f\u3081\u3001\u8981\u4ef6\u306b\u5fdc\u3058\u3066\u6700\u9069\u306a\u30af\u30e9\u30a6\u30c9PBX\u3092\u9078\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u5f53\u793e\uff08\u682a\u5f0f\u4f1a\u793e\u30a2\u30fc\u30c7\u30f3\u30c8\uff09\u3067\u306f\u3001<strong>\u30c6\u30ec\u30ef\u30fc\u30af\u5c0e\u5165\u30fb\u30af\u30e9\u30a6\u30c9PBX\u30fb\u901a\u4fe1\u8cbb\u524a\u6e1b\u306e\u30c8\u30fc\u30bf\u30eb\u652f\u63f4<\/strong>\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002IT\u5c0e\u5165\u88dc\u52a9\u91d1\u306e\u6d3b\u7528\u3082\u542b\u3081\u3066\u3001\u7121\u6599\u76f8\u8ac7\u3067\u8a3a\u65ad\u3057\u307e\u3059\u3002\u30c6\u30ec\u30ef\u30fc\u30af\u5168\u822c\u306e\u5236\u5ea6\u8a2d\u8a08\u306b\u3064\u3044\u3066\u306f\u3001\u539a\u751f\u52b4\u50cd\u7701\u306e <a href=\"https:\/\/telework.mhlw.go.jp\/\" target=\"_blank\" rel=\"noopener\">\u30c6\u30ec\u30ef\u30fc\u30af\u7dcf\u5408\u30dd\u30fc\u30bf\u30eb\u30b5\u30a4\u30c8<\/a> \u3082\u516c\u5f0f\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3068\u3057\u3066\u53c2\u7167\u3067\u304d\u307e\u3059\u3002<\/p>\n<p align=\"center\"><a href=\"https:\/\/ardent.jp\/cloudpbx\/\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:14px 36px;background-color:#c01f0e;color:#ffffff;text-decoration:none;border-radius:6px;font-weight:bold;font-size:16px;\">\u30a2\u30fc\u30c7\u30f3\u30c8\u306eIT\u30af\u30e9\u30a6\u30c9\u30fb\u901a\u4fe1\u3054\u76f8\u8ac7\u306f\u3053\u3061\u3089 &#x27a1;<\/a><\/p>\n<p align=\"center\"><a href=\"https:\/\/ardent.jp\/ict-soudanshitu-form\/\" class=\"q_button bt_red\">\u304a\u554f\u5408\u305b\u306f\u3053\u3061\u3089&#x27a1;<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"\u300cCRM\u3068\u30af\u30e9\u30a6\u30c9PBX\u3092\u9023\u643a\u3055\u305b\u3066\u3001\u7740\u4fe1\u6642\u306b\u9867\u5ba2\u60c5\u5831\u3092\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u3057\u305f\u3044\u300d\u300cCTI\u6a5f\u80fd\u3067\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3092\u5f37\u5316\u3057\u305f\u3044\u300d\u3068\u304a\u60a9\u307f\u306e\u65b9\u5411\u3051\u306b\u3001\u672c\u8a18\u4e8b\u3067\u306f C [&hellip;]","protected":false},"author":3,"featured_media":1455,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[66,17,65],"tags":[47,27],"class_list":["post-1491","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloudpbx","category-cloudpbx-info","category-callcenter","tag-crm","tag-pbx"],"aioseo_notices":[],"jetpack_featured_media_url":"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-content\/uploads\/2019\/12\/statistic-1820320_1280-1.png","_links":{"self":[{"href":"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-json\/wp\/v2\/posts\/1491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-json\/wp\/v2\/comments?post=1491"}],"version-history":[{"count":10,"href":"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-json\/wp\/v2\/posts\/1491\/revisions"}],"predecessor-version":[{"id":21382,"href":"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-json\/wp\/v2\/posts\/1491\/revisions\/21382"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-json\/wp\/v2\/media\/1455"}],"wp:attachment":[{"href":"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-json\/wp\/v2\/media?parent=1491"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-json\/wp\/v2\/categories?post=1491"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ardent.jp\/rentoffice-consultation-center\/wp-json\/wp\/v2\/tags?post=1491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}